Shipping policy
Order Processing
All orders are processed after payment confirmation. Once an order is placed, it is prepared for dispatch manually.
Orders cannot be cancelled or modified once placed.
Shipping & Delivery Method
At present, Lucenza does not use automated shipping partners.
All orders are shipped or delivered manually using local delivery partners or courier services arranged by our team after the order is confirmed.
Shipping partners may vary depending on location and availability.
Shipping Charges
Currently, we offer free delivery.
No shipping charges are applied at checkout.
Delivery Timeline
Delivery timelines may vary based on:
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Your delivery location
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Availability of local delivery partners
Orders are typically delivered within 3–7 business days, however delays may occur due to factors beyond our control.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Lucenza is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
Failed Delivery
If delivery fails due to:
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Incorrect address
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Unavailability of the recipient
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Refusal to accept delivery
The order will not be eligible for a refund or replacement.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery at lucenza787@gmail.com, along with your order number and clear photos/videos.
We will review the issue and, if approved, arrange a replacement.
No refunds will be issued.
International Shipping
At this time, we ship within the United States only.
International shipping options may be introduced in the future.
Contact Information
For shipping-related queries, reach out to us at:
📧 lucenza787@gmail.com
Policy Updates
Lucenza reserves the right to update or modify this Shipping Policy at any time without prior notice.